Sharon Vollman, ISE: Tell us the story of how and why you co-founded Hotwire Communications.
Kristin Karp: Before founding Hotwire Communications, we owned a phone company. One of the lessons we learned before we sold that company is that if you don’t own the network, you aren’t truly in charge of things like setting timeframes for delivery or the quality of service your customer receives. When we founded Hotwire, being able to own the network was important to us so we could have that level of control and ensure our customers were receiving the highest quality service.
When we looked at what was available in the market at the time, we quickly realized 2 things. First, that there was a niche in the market for providing high-quality Internet services to gated, retirement-style, and golf communities, and second, that bandwidth was going to be the predominant product going forward. Fiber was the clear technological choice to support that, so we started the company based on the principle of providing fiber-to-the-home and fiber-to-the-unit, as well as ensuring a personal approach to customer service that matched the high quality of our core product.
Originally published on isemag.com June 1, 2020