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Tech Support 2.0 for the Post-COVID-19 Future

By Jason Moore Taking Tech Support to the Next Level — At the time of this publication, we’re about 7 months into the COVID pandemic in North America. Understandably, one...

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Telecom Embraces Emotion AI

By Rana Gujral (Telecom) satisfaction rates range between 11% and 25%, depending on the length of service. The more often someone switches providers, the less likely they are to be...

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